TOWN OF DUDLEY

MASSACHUSETTS

 

OFFICE OF THE WATER DEPARTMENT

 

   

Board of Commissioners                                                                 Dudley Municipal Complex

Jonathan R. Androlewicz, Chairman                                               Room 305     

Jay R. Spahl                                                                                    71 West Main St

Daniel O’Connor                                                                            Dudley, MA 01571

 

    John Meehan, Superintendent                                                        Shop #    508-949-8038

  Michelle Roy Administrative Assistant                                           Office #   508-949-8007

                                                                                                           Fax#        508-949-8029

 

DUDLEY WATER/SEWER  SHUT OFF POLICY

 

1.      Purpose:  The Town of Dudley, Water Commissioners establishes the following policy for the nonpayment water & sewer utility services or for the disregard of water system rules, regulations & policies.  This policy is to ensure:

a.       all utility service fees are paid in a timely manner;

b.      all water system rules, regulations and polices are followed;

c.       to provide adequate cash flow for operations in the water & sewer enterprise systems.

 

  1. Criteria for Termination / Shut Off of Services:  All accounts/ customers, which are in delinquency of at least Ninety (90) days for non-payment of water and/or sewer fees or are in excess of five hundred ($ 500) dollars in unpaid fees.  All accounts, which violate the rules, regulations & polices of the Water system

 

  1. Notice To Commissioners:  The Town Collector will advise the Commissioners of any outstanding non-payment accounts customers that should receive a notice.

 

  1. First Notice – 30 Days:  A Certified letter will be sent to the Owner of the property to notify them that they are delinquent / past due in their water and/or sewer account. The Owner has thirty (30) days from the date of the letter to contact the Town Collector’s Office and make a payment. 

 

  1. Second Notice - 7 Days:  If the account remains delinquent, seven (7) days prior to the termination of services an orange “shut off” door hanger will be left with termination date.

 

  1. Final Notice - 2 Days:  If the account remains delinquent, two (2) days prior to the termination of services a green “shut off” door hanger will be placed as the last reminder of termination.  Utilities personnel will mark the curb box for shut off.

 

  1. Payment:  All accounts, which have been notified of termination of services, must be paid by bank certified check, money order or cash directly to the Town Collector’s Office.  Field utility personnel cannot accept payment for past due accounts.  Please call the Collector directly for her office hours.  508-949-8005.

 

  1. Termination of Services:  If the account remains delinquent after the Two day notice, the water office shall issue a termination of service order and utility field personnel shall terminate water services to said location. 

 

  1. Tampering of Services:  Should a location turn their water service back on without Town approval, shall be subject to legal prosecution for tampering with town property.  The said water service shall be immediately re-terminated (shut off) of services and changed an additional administrative penalty of One Hundred ($100) Dollars

 

  1. Reinstatement of Services & Reinstatement Fee:  Accounts, which are terminated, shall be subject to a Twenty–Five (25) dollar administration disconnection fee and a Twenty-Five (25) dollar reconnection fee,  which shall be paid directly to the Water Department’s office located at 71 West Main Street, 3rd Floor, Dudley, MA by certified check or money order, no cash will be accepted at the Water Department.    Please call the Water Department with any questions or for their hours 508-949-8007. 

 

Upon payment, in full of delinquent service and administration & reconnect fees, a location’s utility services shall be reconnected by field utility personnel between normal business hours of Monday-Friday 7:00AM to 3:00PM, except holidays.

 

 

  1. Appeal:  A customer may request, in writing, a Termination of Services Hearing before the Board of Water Commissioner at least Fifteen (15) days before the termination of services, who shall schedule a date and time for appeal hearing and notify the appellant of said hearing.  The Commission shall notify, in writing, the appellant / customer of their decision within ten (10) days of the hearing’s date.

 

  1.  Reservation of Right: The Board of Water Commissioners reserves the right to terminate / shut off the water service in all cases for nonpayment of water rates.

 

 

 

 

 

Dudley Commissioners - Adopted 4/ 01 /09

 

 

__________________________________________

Jonathan Androlewicz, Chairman  

 

_____________________________________

Jay  R. Spahl

 

_____________________________________

Daniel O’Connor