Senior Services

“The moral test of government is how that government treats those who are in the dawn of life, the children; those who are in the twilight of life, the elderly; those who are in the shadows of life; the sick, the needy and the handicapped.” U.S. Vice President (1965-69) Hubert Humphrey

Helpful Resources

The following organizations are available to help you compare Medicare drug plans and to answer any questions that you may have about drug coverage.

  • SHINE Counselor: 1-800-AGE-INFO #3 Individual health insurance counseling is available to all Medicare beneficiaries.
  • Medicare 1-800-MEDICARE For general assistance with the Medicare part D benefits and the Medicare drug plans. Please look for the Medicare and You handbook that was sent to you in October. Contact Medicare if you did not receive one.
  • PROJECT BREAD’S FOOD Source Hotline 1-800-645-8333 Counselors available via “ Live Chat” on their website: Worcester Community Action Council (LIHEAP) Program. To find out if you qualify for fuel assistance & how to apply, please visit: or call: 508-754-1176
  • Tri Valley Elders 1-800-286-6640 (Reporting Elder Abuse, Home Care, Ombudsman, Meals on Wheels, etc.)
  • Elderbus: Safe, Reliable and Affordable Transportation. Call 800 321 0243. Click Here for more information.
  • Benefits Check Up, to find the benefits and programs that meet your needs.
  • SNAP food stamp 1-866-950-3663 to see if you can qualify by phone.
  • Mass Health Customer service: 1-800-841-2900
  • Salvation Army Fund The Massachusetts Good Neighbor Energy Fund is now in its 30th year! They have provided energy assistance to hundreds- of- thousands of residents in temporary crisis. This helpful resource is run by the Salvation Army 1-800-334-3047 and will start taking applications Feb 1st.
  • Eligibility requirements, benefits, and how to apply.
  • Prescription Advantage has a new Website. The new website includes: Benefit and eligibility information. The most recent application forms and rate sheets. A user-friendly on-line application.
  • 1-800-243-4636 The Shine Program, Serving the Health Information Needs of Elders. Ed Roth, Regional Director 508-422-9931 email [email protected]
  • Mass Senior Med Patrol (SMP),For more information on how to pre CARE at Home:
  • Ace Medical Services Inc.: Click here or email us at [email protected] 508-792-3800
  • Visiting Angels of Worcester Click here or email [email protected] Phone: 508-757-4014
  • Samaritan Health and Homecare: Webster, Ma. Medicare Certified. The private care arm of the VNA of Southern Worcester County. The Samaritans offer a wide range of supportive care to maintain individuals in their homes. Email [email protected] referral ph. # 800-336-7639
  • VNA of Southern Worcester County: Webster, Ma 508-943-0612 [email protected] Medicare Certified.
  • Overlook Care at Home: Click here
  • Massachusetts Senior Medicare Patrol, (SMP),For more information on how to protect, detect and report healthcare errors, fraud, and abuse, or to schedule a free educational session, please contact the MA SMP program. 1-800-892-0890 Medicare Outreach, ESMV.ORG, or MASMP.ORG,
  • MASS HEALTH: Provides comprehensive health insurance- or help paying for private health insurance to mor than 1 million Massachusetts children, families, seniors, and people with disabilities. 1800-841-2900
  • Social Security Administration: 1-800-772-1213
  • Medicare: Health insurance for people age 65 or older: people under 65 with certain disabilities or people of any age with End Stage Renal disease (permanent kidney failure requiring dialysis or a transplant.) 1-800-MEDICARE If 800- Medicare or your Medicare plan cannot resolve a problem with your Medicare drug coverage call 617-565-1232; or call 617-565-1267 for problems with a Medicare Advantage Plan.
  • Mass Executive Office of Elder Affairs: Responds to reports of elder abuse, which may include physical, emotional and sexual abuse, neglect by a caregiver, self-neglect, and/or financial exploitation 1-800-922-2275
  • Elder Hotline:Provides statewide information on elder related issues and programs including but not limited to: debt and debt collection practices, health insurance, home improvement, landlord and tenant issues, long-term care insurance, scam awareness, telemarketing. 1-888-ag-elder (1-888-243-5337)

Department Info